Policies and Procedures

We aim to ensure that people who are blind and vision impaired who approach the Association for the Blind for a service, receive a personalised, prompt and effective response. They should be informed about what the Association can offer and should be in a position to make informed decisions about which services they wish to utilise. Our processes have been designed to ensure that this happens from the point of initial contact and for as long as contact continues.

To guide its work, the Association has developed a range of policies.  These policies can be downloaded in Microsoft Word (doc) file or PDF file via the links below:

Accessible Printed Information Policy DOC PDF

Alternative Format Special Request Production Service

Policy and Procedure DOC PDF

Code of Practice for the Delivery of Accredited Training DOC PDF

Community Participation Policy and Procedure DOC PDF

Complaints Policy and Procedure DOC PDF

Decision Making and Choice Policy and Procedure DOC PDF

Electric Vehicles Position Paper DOC PDF

Exit Policy and Procedure DOC PDF

Fitness to Drive Notification DOC PDF

Fitness to Drive Policy and Procedure DOC PDF

Guide Dog Services Policy DOC PDF

Individual Needs Policy and Procedure DOC PDF

Outdoor Dining - Public Policy DOC PDF

Post-Secondary Education and Training - Public Policy DOC PDF

Privacy Safeguards Policy and Procedure DOC PDF

Quality Service Improvement Policy and Procedure DOC PDF

Safe and Accessible Stations - Public Policy DOC PDF

Service Access Policy and Procedure DOC PDF

Student Orientation and Induction Policy and Procedure DOC PDF

Student Selection and Enrolment Policy DOC PDF

Student Selection and Enrolment - Task Checklist DOC PDF

Training Assessment Appeal Policy DOC PDF